Terms of Service

These terms cover how booking, paying for, rescheduling, and using We The Mind's mentoring sessions works. By booking a session, you agree to them.

The Free Session

The first 30-minute session is free, with no payment details required. It's offered once per student and is subject to mentor availability.

Paid Packages

Session packages (10, 25, or 50 sessions, or our group and single-session options — see Pricing) are purchased in advance and drawn down as sessions are used. Sessions in a package remain valid for 6 months from the date of purchase.

Rescheduling & Cancellations

Sessions can be rescheduled or cancelled free of charge up to 4 hours before the scheduled start time. Cancelling or rescheduling with less than 4 hours' notice, or not attending without notice, counts that session as used from your package.

Refunds

Unused sessions in a package are fully refundable within 30 days of purchase. After 30 days, unused sessions remain valid for the rest of the 6-month window but are no longer refundable — you're welcome to use them at your own pace within that time.

Conduct

Sessions are expected to be respectful on both sides. We reserve the right to suspend access for abusive behavior toward mentors or staff, without a refund for the remaining package.

Changes to These Terms

If these terms change in a meaningful way, we'll update the "last updated" date above.

Contact

We The Mind

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